RETURN & EXCHANGE POLICY
In order to return an item, you must complete the return process within 7 days from delivery (this window is extended around holidays). At this time, we do not offer free returns, unless the item arrived damaged or defective. When returning product, we recommend obtaining a tracking number through your selected carrier as we are not responsible for packages lost in transit to our main office. Original shipping costs are non-refundable.
To be eligible for a return, your item must be unused and in new condition.
Returned merchandise can be refunded to the original form of payment. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged or missing parts for reasons not due to our error. A $4.99 restocking fee applies to returned items.
Customized orders are final sale.
Embossed items cannot be returned or exchanged. All sales are final.
Face masks cannot be returned or exchanged. All sales are final.